REGULATIONS OF WWW.PANKOBIDO.COM WEBSITE
applicable from 21.03.2025 until revoked
We would like to inform you that, upon request, we make the Terms & Conditions available in such a way that it is possible to obtain, reproduce and record the contents of the Terms & Conditions by means of a tele-information system used by the Customer.
- Definitions
1.1 Business days – days from Monday to Friday, excluding Saturdays and public holidays.
1.2 Customer – a natural person with full legal capacity, as well as a legal person and an organisational unit that is not a legal person, to which legal capacity is granted by law, who places an Order.
1.3 Account – the User’s account on the Website, created as part of the registration process.
1.4 Individual Customer – a consumer within the meaning of Article 221 of the Civil Code or a natural person running a sole proprietorship, entered in the Central Register of Business Activity, concluding an agreement directly related to their business activity, but not of a professional nature resulting from the subject of their business activity.
1.5 Civil Code – Act of 23 April 1964 (Journal of Laws No. 16, item 93 as amended).
1.6 PayPal – PayPal (Europe) S.à r.l, an online payment service provider.
1.7 Online payment – payment by electronic transfer or credit card using the PayPal system operated by PayPal, or using TPay.
1.8 Terms & Conditions- these Terms & Conditions of the service available at www.pankobido.com.
1.9 Service (Online Shop) – the website operated by the STMT enabling, inter alia, the placing of Orders and making purchases online, available at the following address www.pankobido.com.
1.10 STMT (or We) – STMT sp. z o.o. with its registered office and address at ul. Królowej Marysieńki 20/2, 02-954 Warsaw, KRS 0000945666, NIP 9512532992.
1.11 Training – the online and onsite training courses available from us and available for purchase from the Service. Detailed rules for participation in online training courses are set out in the separate Online Training Terms and Conditions, available on the Website.
1.12 Goods – goods available from STMT for purchase on the Service, including but not limited to gift vouchers, massage preparations and tools, dietary supplements.
1.13 Stripe – an online payment service provider.
1.14 Services – services available from STMT for purchase from the Service, including but not limited to Training Courses.
1.15 Sales Agreement – an agreement for sale of Goods concluded between STMT and the Customer using the Website.
1.16 User – any person who has registered with the Website, where registration is possible for persons with full legal capacity.
1.17 Order – a declaration of intent by the Customer, aiming directly at the conclusion of a Sales Agreement or a Service Agreement, specifying the type of Service or the type and number of Goods they wish to purchase.
2. Use of the Service and technical requirements
2.1 These Regulations set out the rules for the use of the Online Shop available at www.pankobido.com and Goods and Services offered by the Shop. These are the regulations referred to in Article 8 of the Act on Provision of Electronic Services of 18 July 2002 (Journal of Laws of 2002, No. 144, item 1204, as amended).
2.2 Within the Website, it is possible to purchase the Goods and Services offered by us, as well as to use an Account and to subscribe to our Newsletter.
2.3 We oblige users of the Website to use it in a manner consistent with the law, these Regulations, the rules of social coexistence and good morals.
2.4 Users of the Service are also obliged not to provide content of an unlawful, offensive nature, content that may lead to confusion or infringe the rights of third parties.
2.5 The use of the Shop is possible provided that the following minimum technical requirements are met by your computer system/device you are using:
2.5.1 latest version of Internet Explorer, Mozilla Firefox, Chrome, Opera, Google Chrome, Safari, Microsoft Edge;
2.5.2 when using the Website on a mobile device: Android, iOS Microsoft, updated to the latest version;
2.5.3 access to the Internet and an e-mail address.
3. Submitting Orders
3.1 To place an Order, select the Goods or Services available in the Shop, correctly complete the Order form and accept these Regulations. The Order Form may include an obligation to accept the terms and conditions of a particular promotional offer applicable on the Website.
3.2 Once you have provided the necessary details to enable the Order to be processed, a summary will be displayed containing information regarding:
3.2. 1 the subject of the Order,
3.2.2 the prices of the Services or Goods covered by the Order, all prices including VAT,
3.2.3 payment terms for the Order,
3.2.4the method of delivery and the costs of processing the Order.
3.3 In the course of placing an Order, you will be asked for consents relating to the processing of your personal data. The expression of each consent is voluntary. At the stage of placing the Order, it will be indicated which consents are necessary for its execution.
3.4 By selecting the Online Payment mode, you will have the opportunity to conclude the Sales Agreement for the selected Goods or the Agreement for the provision of the Service by pressing the “order and pay” button if you have selected payment via Stripe, or by pressing the “continue to PayPal” button if you have selected payment via PayPal, which is equivalent to confirming the receipt and acceptance of the offer to purchase the selected Product or Service, as indicated next to the button.
3.5 It is not possible to modify the data contained in the Order during the execution of the Order.
3.6 Cancellation by you of an Order you have placed relating to Goods is only possible by refusing to accept delivery or by exercising your right of withdrawal as described in section 7 of these Regulations.
3.7 Once the Order has been placed, a summary with the Order number will be sent to the email address you have provided.
3.8 You can get answers to any questions about the Orders by writing to: szkolenia@pankobido.pl.
4. Conclusion of Sales Agreement and Service Agreement
4.1 The conclusion of the Sales Agreement or the Agreement for the provision of Services is effected when payment is made by the payment method selected by you.
5. Delivery
5.1 When placing an Order for Goods, you may select one of the available delivery options presented for you to choose from during the process. Delivery options offered on the Website may be chargeable.
5.2 The delivery period for the Goods in Poland is up to 7 Business Days and outside Poland up to 14 Business Days, in each case counting from the date of effective transmission of the correctly placed Order to STMT – depending on the selected delivery option or – in the case of payment of the price using Online Payment – from the date of payment.
5.3 You should check the condition and completeness of the Goods when you receive the parcel. If you find: a) mechanical damage to the contents of the consignment/ Goods or b) incompleteness of the contents of the consignment/ Goods or c) incompatibility of the contents of the consignment with the subject of the Order, you may: a) refuse to accept the Goods, b) If you have not paid for the Goods by Online Payment, you may refrain from concluding the Sales Agreement and, if you have already paid by Online Payment, you may withdraw from the Sales Agreement. If you refuse to accept the Goods, you will not incur any delivery charges. When refusing to accept the Goods, you can notify STMT by email of the situation in order to prepare a new delivery.
6. Payments
6.1 You can pay for Orders placed and processed through the Website as follows:
6.1.1 using Online Payments;
6.2 If Online Payment mode is selected, payment will be made by electronic transfer or credit card using PayPal’s online service in accordance with PayPal’s terms and conditions or using Online Payment offered by TPay.
6.3 Once you have selected the payment option Online Payment and clicked on “Order and pay”, you will be automatically redirected to the PayPal or Stripe website to make your payment. Payment of the price of the Goods or Services shall be considered completed upon electronic transfer or payment by credit card using PayPal or Stripe.
6.4 A VAT invoice is issued with each Order. The invoice is issued when the Order is prepared for dispatch.
7. Training courses
7.1 If you are unable to attend the Training on the date specified in the Order summary, you, being an Individual Customer, have the right:
7.1.1 to cancel participation in the Training. The cost of cancellation of a Training Booking depends on the period remaining until the Training date:
7.1.2 in the event that a cancellation notice is submitted up to 60 days before the date of the Training, we will refund the Training fee in full to you, within 14 days of the date on which the cancellation notice is communicated to us;
7.1.3 in the event that you make a declaration of cancellation of the Training, we will refund 60% of the amount of the booking fee within 14 days from the date on which you communicate the cancellation to us;
7.1.4 in the event that you submit a cancellation notice between the 44th and the 30th day prior to the date of the Training, we will reimburse you, within 14 days from the date on which you communicate the cancellation notice to us, 20% of the amount of the booking fee;
7.1.5 in the event that you submit a cancellation notice less than 30 days prior to the date of the Training, the booking fee is non-refundable;
7.1.6 to change the agreed date of the Training from among the available dates indicated on the Website. You should inform us no later than 60 days before the date of the Training if you are unable to attend the Training on the selected date. Once we have received the notice that you are unable to attend the Training for the date specified in the Order summary, we will inform you of the available Training dates that you can attend.
7.1.7 As an Individual Customer, you may withdraw from the Training Agreement in accordance with clause 8 below.
8. Withdrawal from the Agreement
8.1 If you are an Individual Customer (who is a Consumer or a sole proprietor), you may withdraw from an agreement concluded at a distance or off-premises without stating a reason by making a clear statement within 14 days in accordance with the provisions of the Consumer Rights Act and the Civil Code. You are also entitled to withdraw from the Sales Agreement in the presence of the courier.
8.2 The 14-day period for Agreements for the sale of Goods shall be calculated from the date on which the Goods are delivered, and for Agreements for the provision of services from the date of the conclusion of the Agreement for the provision of services. Sending the withdrawal notice before the end of the above period is sufficient for meeting the deadline.
8.3 In the event of withdrawal from a Service Agreement or Sales Agreement concluded at a distance or off-premises, the Agreement shall be deemed not to have been concluded.
8.4 If you exercise your right of cancellation of the Sales Agreement, you must return the Goods purchased and we may withhold reimbursement of payments received from you until we receive the Goods back or provide proof of return, whichever event occurs first. The return of the Goods shall take place no later than 14 days from the day on which the withdrawal from the agreement took place. It is sufficient to send back the Goods before the deadline.
8.5 We will refund any payments made as a result of your withdrawal from the Sales Agreement as follows, unless we agree with you on another way of refunding the payment at no cost to you: a) in the case of payment for the Goods using Online Payment, the payment will be refunded to your bank account from which the payment was made via PayPal or via Stripe b) in the case of payment on delivery, the payment will be refunded to the bank account number or postal money order address indicated by you.
8.6 You shall be liable for any diminution in the value of the Goods resulting from your use of the Goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods, in particular the Goods should not be damaged or unusable.
8.7 By withdrawing from the Agreement you will bear the direct costs of returning the Goods.
8.8 You can use the withdrawal form provided by us, available at www.pankobido.com or the form constituting Appendix 2 to the Consumer Rights Act.
9. Defects of the Goods
9.1 As a seller, we are liable to you for defects in the Goods to the extent set out in the Civil Code provisions on warranty for defects and the Consumer Rights Act.
9.2 None of the provisions of these Terms & Conditions shall limit the rights of the Individual Customer to which you are entitled under the legal provisions in force in the territory of the Republic of Poland.
9.3 A physical defect in the Goods consists of their non-conformity with the agreement. The notion of non-compliance of the Goods with the agreement within the scope specified herein, includes in particular: a) physical defect of the Goods which makes it impossible or difficult to use them for the purpose for which they were intended, b) physical defect of the Goods causing that the Goods do not have properties which characterise this type of goods, c) lack of the properties, which the seller or the manufacturer assured in the marking of the Goods or in the advertisement, d) incompleteness of the Goods. Non-compliance of the Goods with the agreement also occurs when the Goods are not present in such quantity and do not have characteristics such as durability and safety.
9.4 We shall not be liable for the non-conformity of the Goods with the agreement if we inform you that a specific characteristic of the Goods deviates from the conformity requirements set out above and you accept this at the latest at the time of conclusion of the agreement.
9.5 As the seller, we are liable under warranty for physical defects or causes of such defects that existed at the time the Goods were handed over to the buyer. If the lack of conformity with the agreement is established before the expiry of 2 years after delivery of the Goods, the lack of conformity with the agreement shall be presumed to have existed at the time of delivery of the Goods, unless the contrary is proved or the presumption cannot be reconciled with the specific nature of the Goods or the nature of the lack of conformity of the Goods with the agreement.
9.6 If the Goods are not in conformity with the agreement, you can request repair or replacement. As a seller, we may make an exchange when you request the Goods to be repaired, or repair the Goods if you request an exchange if it is impossible or would require unreasonable costs to comply with your request. We are obliged to replace or repair the Goods within a reasonable time. If repairing or replacing the Goods would be impossible or require excessive costs, we may refuse to comply with your requests.
9.7 You can request withdrawal from the agreement of sale of the Goods, or reduction of the price if:
9.7.1 we refuse to replace or repair the Goods for the reasons set out above;
9.7.2 we fail to replace or repair the Goods;
9.7.3 despite replacing or attempting to repair the Goods, non-conformity with the agreement still exists;
9.7.4 the non-conformity with the agreement is so significant that it justifies your request to withdraw from the agreement;
9.7.5 if we state that we will not repair or replace the Goods within a reasonable time or without unreasonable inconvenience.
9.8 If you are an Individual Customer and we have accepted a warranty claim from you for Goods containing a request to rectify a defect, to replace the Goods, to bring the Goods with digital elements into conformity with the agreement or to reduce the price by a specified amount and we have not responded to this request within 14 days, then this shall mean that we have acknowledged it as justified and are obliged to comply with it.
9.9 You can exercise your warranty rights independently of your rights under the guarantee.
10. Security of the service
10.1 We make every effort to provide customers with a high level of security in the use of the Shop. The data provided by customers will be cryptographically secured with SSL. Any incidents affecting the security of the transmission of information should be reported to STMT at the following email address: biuro@pankobido.pl.
10.2 For technical reasons, the security methods of the Service cannot fully guarantee the secrecy of the information stored and transmitted. It is recommended that you use up-to-date anti-virus software on the device through which you connect to the Website.
10.3 You may not post, within the available applications of the Website, content of an unlawful nature.
11. Complaints
11.1 We take steps to ensure that the Service operates fully correctly, to the extent of current technical knowledge, and we endeavour to rectify any irregularities reported by Customers or Users within a reasonable period of time.
11.2 The Customer or User is entitled to lodge a complaint only with regard to irregularities, faults or interruptions in the functioning of the Service.
11.3 In the course of using the Service, you may notify us of irregularities, faults or interruptions in the operation of the Online Shop service.
11.4 You can report irregularities related to the functioning of the Service to: biuro@pankobido.pl.
11.5 You are entitled to lodge a complaint within a period of one (1) calendar month from the date on which the malfunction of the Service occurred. Complaints submitted after the deadline specified in the first sentence will not be considered.
11.6 A complaint may be made in writing or by any other means of remote communication, including electronically.
11.7 The date on which the complaint is lodged is deemed to be the date on which the complaint is received by STMT.
11.8 As an Individual Customer, you can make use of the non-judicial means of complaint handling and redress by submitting a complaint via the EU online ODR platform, available at: http://ec.europa.eu/consumers/odr/.
12. Final provisions
12.1 We reserve the right to amend these Terms & Conditions at any time. The amended Terms & Conditions will be available on the Website.
12.2 A change to the content of the Terms & Conditions may not infringe the acquired rights of Individual Customers using the Online Shop.
12.3 Any disputes that may arise between us and you shall be submitted to the competent courts in accordance with the provisions of the applicable provisions of the Code of Civil Procedure.
12.4 If the Goods are out of stock, you will be contacted immediately.
12.5 We would like to inform you that, upon request, we make the Terms & Conditions available in such a way that it is possible to obtain, reproduce and record the contents of the Terms & Conditions by means of a tele-information system used by the Customer.